Amazon Mattress Return Policy 2023 (Types, Claims + More)

Purchasing a new mattress is an important investment for getting quality sleep, but finding the right one can be a challenge. With so many options to choose from, buying a mattress online has become increasingly popular. Amazon offers a wide selection of mattress brands and models at affordable prices, making it an attractive option for many customers.

However, there may be concerns about what happens if you need to return a mattress purchased on Amazon. In this guide, we‘ll provide a detailed overview of Amazon‘s mattress return policy, including what types of mattresses can be returned, how the process works, and key factors to consider.

Highlights of Amazon‘s Mattress Return Policy

• Mattresses can be returned within 100 days of receipt for a full refund.

• Only unused mattresses in original packaging can be returned. Expanded or used mattresses are not eligible.

• Amazon does not accept returns for full size mattresses (Full to King).

• Mattress returns must be initiated through Amazon‘s Online Return Center.

• Return shipping costs are covered if the reason for return is Amazon‘s fault. Customers pay return shipping costs otherwise.

• Mattresses sold by third-party sellers on Amazon may have different return policies.

What Types of Mattresses Can Be Returned to Amazon?

Amazon allows the return of new, unused mattresses in their original packaging, as long as they meet the following criteria:

• Size: Twin, Twin XL, and Queen size mattresses that are vacuum sealed in their original box can be returned. Full, King, and California King size mattresses cannot be returned.

• Condition: The mattress must be unopened and uncompressed. Mattresses that have been removed from packaging or used in any way are not eligible for return.

• Time frame: Mattresses must be returned within 100 days of the delivery date for a full refund.

• Purchase method: Mattresses purchased directly from Amazon.com are return eligible based on Amazon‘s policy. Mattresses bought from third-party sellers may have different return policies.

• Brand: Most mattress brands sold directly by Amazon can be returned, including Zinus, Linenspa, Signature Sleep, and Tuft & Needle. Always check the listing for brand-specific policies.

For defective mattresses or more information, you‘ll need to contact the mattress manufacturer directly rather than going through Amazon.

How Does Returning a Mattress to Amazon Work?

If your mattress meets all of Amazon‘s return criteria, here are the steps to initiate a return:

1. Repackage the mattress in its original box and vacuum seal packaging.

2. Start a return online through Amazon‘s Online Return Center. You‘ll need your order number or invoice.

3. Print the return shipping label provided by Amazon. Affix it securely to the mattress box.

4. Schedule a return pickup from the carrier, if one is offered. Or drop off at a designated return location.

5. Receive refund once Amazon has processed the return, typically within 3-5 business days.

Important: Do not attempt to return your mattress to an Amazon warehouse or physical store. All mattress returns must be initiated online and handled through Amazon‘s shipping process.

What Are Reasons You Can Return a Mattress to Amazon?

Amazon allows mattress returns within the 100 day window for any reason, no questions asked. Common reasons customers return mattresses include:

• Wrong size purchased for your bed frame

• Prefer a different comfort level (firmness)

• Decided to purchase a different brand or mattress type

• Allergy issues or discomfort with mattress materials

• Damage in shipping (must be reported upon delivery)

• Arrived defective, leaks air, or other quality issues

As long as your mattress is unused and meets the return criteria, Amazon will accept a return regardless of your reason for dissatisfaction. Of course, they hope you love your mattress, but understand returns may be necessary.

Can You Return a Used Mattress to Amazon?

No, Amazon‘s policy prohibits the return of any used, expanded, or unboxed mattress. This includes mattresses that have been:

• Removed from the plastic packaging

• Allowed to expand to full size

• Slept on, even for just one night

• Placed on a bed frame or foundation

• Contains signs of use or stains

Amazon cannot resell mattresses in used condition due to health concerns. However, they may offer disposal services or provide a refund for unused full size mattresses that aren‘t return eligible. Contact Amazon customer service regarding options for your specific situation.

Who Pays for Return Shipping Costs?

If an eligible mattress is being returned due to an Amazon error (damaged, defective, wrong item received, etc.), Amazon will cover the cost of return shipping.

For regular returns initiated by the customer, the return shipping costs are typically the responsibility of the customer. However, some mattress brands sold on Amazon offer free return shipping as part of their policies.

Be sure to check the return policy for the specific mattress brand before purchasing. Amazon will provide a prepaid return shipping label if the seller offers free returns. If not, you‘ll need to pay for return shipping yourself.

Does Amazon Charge Restocking Fees for Mattress Returns?

No, Amazon does not charge any restocking fees for returning mattresses that meet their policy criteria. As long as the mattress is unused and in original packaging, you will receive a full refund of the purchase price paid.

Third-party sellers on Amazon may charge restocking fees, so be sure to check policies before buying. But items shipped and sold by Amazon directly are not subject to restocking fees.

Can You Return a Mattress Bought on Amazon from a Third-Party Seller?

Mattresses sold on Amazon by third-party sellers may have different return policies than items sold directly by Amazon. Each seller establishes their own rules regarding returns.

When buying from a third party, be sure to check the seller‘s return policy listed on the product detail page before purchasing. Some may not allow mattress returns or charge restocking fees.

You‘ll need to initiate the return directly with the third-party seller rather than going through Amazon, since they handle the transaction. Amazon can assist with any issues dealing directly with sellers.

What is Amazon‘s Policy for Returning Defective Mattresses?

If your mattress arrives damaged or has a manufacturer defect, Amazon recommends contacting the mattress brand‘s customer service department directly to handle the issue.

Most brands sold on Amazon provide warranties and can authorize a return if the mattress is defective. Provide proof of the damage or defect and they‘ll issue a return authorization.

Amazon may also be able to help facilitate a return or replacement for a defective mattress sold directly by Amazon. Start by contacting Amazon customer service for guidance.

Can You Return a Mattress After the Initial 100 Day Period?

Unfortunately no, Amazon does not accept any mattress returns beyond the 100 day window after delivery. This includes exchanges or refunds.

If you have an issue with your mattress after 100 days, you‘ll need to reach out to the mattress manufacturer regarding warranty coverage or other return options through their policies.

This is why it‘s important to test out your new mattress within the first few months to ensure comfort and quality. Do not assume you can return a mattress after several months of use. Stick to Amazon‘s 100 day policy.

Summary of Amazon‘s Mattress Return Policy

• Eligible for return: Unused Twin, Twin XL, and Queen size mattresses in original packaging from Amazon direct.

• Not eligible for return: Used, expanded, or full size (Full – Cal King) mattresses.

• Time limit: 100 days from delivery.

• Return process: Online return center, print label, schedule pickup.

• Return costs: Free for Amazon error, otherwise customer responsibility.

• Restocking fee: None for Amazon items. Third-party sellers may differ.

• Reason for return: Any reason if unused and meets criteria.

• Warranty issues: Contact mattress manufacturer directly.

Finding the Right Mattress for You

Returning a mattress you aren‘t satisfied with can be a hassle. The best option is to get it right the first time by carefully evaluating your preferences and needs. Here are some quick tips for finding a mattress you‘ll love:

• Research mattress types based on sleeping position and health conditions. Side sleepers often prefer softer beds.

• Look for quality materials and construction based on reviews and mattress brand reputation.

• Consider factors like mattress firmness, cooling features, and motion isolation if sharing the bed.

• Take advantage of risk-free trial periods offered by many online brands.

• Review Amazon‘s detailed mattress buying guide for more expert advice.

• Stick to reputable brands with satisfactory return policies.

Taking the time to find your ideal mattress match can help avoid the need for returns. But if necessary, it‘s good to know Amazon has a reasonable policy in place.