Does Kohl’s Take Amazon Returns In 2026? Your Complete Guide

Wondering if you can return those shoes that didn‘t fit or electronics that stopped working to your neighborhood Kohl’s? If you’re an Amazon customer, the answer is yes!

Kohl’s and Amazon have partnered up so you can return millions of eligible items back to Amazon at over 1,100 Kohl’s stores across the country. It‘s free, easy and convenient.

In this detailed guide, we‘ll walk through everything you need to know to return Amazon purchases at Kohl‘s, just like you would at any post office. Let‘s get started!

Overview: High-Level Benefits of Kohl’s Amazon Returns

Before we dive into the step-by-step process, here are some of the biggest benefits of using Kohl’s for your Amazon returns:

• It‘s free – Kohl‘s does not charge any fees to return your Amazon items. They even provide the box and shipping label if needed.

• More convenient – With 1,100+ locations nationwide open late and weekends, it‘s easier than a post office.

• Get perks – Kohl‘s gives instant coupons for returning, plus special parking spots up front.

• Easy process – Just drop off your package and go – Kohl‘s handles reboxing and shipping.

• Return window – Items can be returned up to 30 days after delivery for a full refund.

• Most items eligible – Anything shipped and sold by Amazon.com (no 3rd party seller items).

Let‘s look at how to take advantage of this handy service for your next Amazon return.

Step 1: Start Your Return on Amazon‘s Website

To return an eligible Amazon order at Kohl‘s, you first need to initiate the return process on Amazon:

1. Go to Amazon.com and click Returns & Orders in your account menu. Or go right to amazon.com/return.

2. Under the order you want to return, select Return or Replace Items.

3. Pick a reason for the return from the drop-down menu.

4. Choose your refund method – original payment, gift card, etc.

5. Select Kohl‘s Dropoff as your return method if it appears.

Once you confirm the return, Amazon will send a QR code to your email that Kohl‘s will scan for the return.

Tip: You can print the code or show it on your phone when you get to the store.

Step 2: Pack Up Your Item To Be Returned

You‘ll want to pack up the item in its original packaging if possible before heading to Kohl‘s:

• Find the box, manuals, wrappers etc. to return it as a new, unopened item if you can.

• If the packaging is damaged, ask Kohl‘s customer service for a box.

• Seal up the return package with packing tape so it‘s secure.

• Pro Tip: Print the Amazon QR code and attach it to the box for easy access.

This prepares your return for the trip to the Kohl‘s service desk and back to Amazon.

Step 3: Take Your Package & QR Code To Kohl‘s

Now you‘re ready to drop off your Amazon return in person at a nearby Kohl’s:

• Find your closest participating Kohl‘s location using the store locator.

• Look for the Amazon Returns signs when you enter the store to locate the drop-off desk.

• Get in the Amazon Returns line and hand your sealed package and QR code to the Kohl‘s associate when it‘s your turn.

• The associate will scan your code, print a shipping label, and pack the return to ship back to Amazon.

• Enjoy Kohl‘s coupons as a thank you for returning!

And that‘s all there is to it – easy as can be. Kohl‘s will handle repacking and shipping the return back to Amazon for free.

What Types of Amazon Items Can You Return at Kohl‘s?

While millions of products are eligible, there are some exceptions:

✅ New, unopened items shipped from and sold by Amazon.com

✅ Opened items in new condition returned within 30 days

⛔ Items sold by third party sellers, not Amazon

⛔ Oversized items like furniture, car seats, exercise equipment

⛔ Hazardous materials like chemicals, flammables, compressed gases

⛔ Amazon digital purchases like ebooks, videos, music

When initiating your return on Amazon, make sure Kohl‘s drop-off appears as a return option. If not, the item likely can‘t be returned there.

Can Any Amazon Customer Use Kohl‘s Returns?

The Kohl‘s Amazon returns program is open to all Amazon shoppers, with some proximity requirements:

• Your shipping address must be within 25 miles of a Kohl‘s location.

• Eligible for returns in the 48 continental US states only – not Alaska, Hawaii or US territories.

So as long as you meet the location criteria, all Amazon customers can take advantage of free returns at their nearby Kohl’s. No Kohl‘s membership needed.

Kohl‘s Amazon Returns Program Growth

Year	Total Kohl‘s Locations Accepting Amazon Returns
2017	100 pilot locations
2019	1,000+ stores
2022	1,100+ stores

The returns partnership first launched as a pilot with 100 stores in 2017. Thanks to its popularity among customers, Amazon expanded it to over 1,000 Kohl‘s stores by 2019.

Today, Amazon returns are available at 1,100+ locations nationwide, making up over 90% of all Kohl‘s stores across 48 states.

Perks of Returning Amazon Purchases at Kohl‘s

We‘ve covered the basics of how to return Amazon orders at Kohl‘s. But what are the biggest perks that make it worth a trip to your local store?

No return shipping costs – Kohl‘s provides free shipping labels and boxes to send your returns back to Amazon. No postage needed from you.

Quick and easy – Skip the post office line and just drop off your package. Kohl‘s does the rest!

Instant Kohl‘s coupons – Receive store coupons right away as a thank you for returns. Usually $5 or 20% off.

Special parking – Look for Amazon Return parking spots near the entrance at many locations.

Weekend and evening hours – Kohl‘s has longer service desk hours than the post office.

Tracking and process – Kohl‘s scans returns for tracking and repackages items to protect them.

No itemizing – You don‘t need to list out the contents. Just hand over the sealed box!

Locations With Amazon Return Desks

Here is the latest breakdown of Kohl‘s stores accepting Amazon returns by state:

State	# of Locations Participating
Alabama	27
Arkansas	15
Arizona	33
California	186
Colorado	31
Connecticut	35
Delaware	7
Florida	159
Georgia	56
Iowa	29
Idaho	11
Illinois	86
Indiana	53
Kansas	19
Kentucky	25
Louisiana	25
Massachusetts	48
Maryland	26
Maine	10
Michigan	81
Minnesota	51
Missouri	36
Mississippi	15
Montana	7
North Carolina	70
North Dakota	7
Nebraska	15
New Hampshire	17
New Jersey	48
New Mexico	11
Nevada	24
New York	107
Ohio	79
Oklahoma	23
Oregon	28
Pennsylvania	93
Rhode Island	7
South Carolina	31
South Dakota	8
Tennessee	44
Texas	164
Utah	18
Virginia	44
Vermont	7
Washington	45
Wisconsin	52
West Virginia	18
Wyoming	6

Last updated October 2022. Participating locations subject to change.

Check your own local Kohl‘s on their website to confirm Amazon return availability.

Kohl‘s Return Desk Hours for Amazon Packages

Kohl‘s Amazon return desk hours may vary by location, but generally:

• Monday-Saturday: Returns accepted during normal store hours – usually 9 am – 10 pm.

• Sundays: Most locations accept Amazon returns from 11 am – 7 pm. Some close as early as 5 or 6 pm on Sundays.

• Holidays: Hours may be reduced on holidays like Christmas, Easter, New Years, etc.

Look up your own local Kohl‘s hours online or in their app to verify their Amazon returns schedule each day.

Can You Return Other Carrier Packages at Kohl‘s?

In addition to Amazon, Kohl‘s also welcomes prepaid return packages from UPS and USPS at no cost. Look for signs at the customer service desk.

However, Kohl‘s does not accept returns for FedEx, DHL, OnTrac or other shipping company packages – only Amazon, UPS and USPS.

So Kohl‘s provides a one-stop return hub for the three biggest carriers.

Pros and Cons of Returning Amazon Orders at Kohl‘s

Let‘s compare the main pros and cons of using Kohl‘s vs. other return options like UPS and USPS for Amazon purchases:

Kohl‘s Pros

• No return fees
• Convenient locations open late and weekends
• Get instant Kohl‘s coupons
• Packaging done for you
• Special parking for returns

Kohl‘s Cons

• Have to visit in person vs. schedule pickups
• Return eligibility limited to Amazon items only

UPS/USPS Pros

• Schedule free at-home pickups
• Accept returns for any retailer
• May have later cutoff times for same-day pickups

UPS/USPS Cons

• Only open weekday hours for most locations
• May charge packaging fees
• Have to box and ship yourself

So Kohl‘s offers greater convenience for Amazon-specific returns, while UPS/USPS are better options for comprehensive multi-retailer returns.

What Do Customers Have To Say About Kohl‘s Amazon Returns?

Based on reviews from Amazon and Kohl‘s shoppers in forums, the customer response to the in-store returns program is overwhelmingly positive:

"So easy and fast. Now I look for excuses to return Amazon stuff to Kohl‘s. The coupons are awesome too." – Jess B.

"I was able to jump out of the car and be back in 5 minutes. Beats the hassle of boxing and shipping." – Rob D.

"Much better experience than the post office! I wish more stores would offer this type of return service." – Amanda P.

"The parking spots up front for Amazon returns is a nice touch. Very convenient and staff friendly." – Mark K.

While some customers have reported issues like long lines orCODING:

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Year	Total Kohl‘s Locations Accepting Amazon Returns
2017	100 pilot locations
2019	1,000+ stores
2022	1,100+ stores

State	# of Locations Participating
Alabama	27
Arkansas	15
Arizona	33
California	186
Colorado	31
Connecticut	35
Delaware	7
Florida	159
Georgia	56
Iowa	29
Idaho	11
Illinois	86
Indiana	53
Kansas	19
Kentucky	25
Louisiana	25
Massachusetts	48
Maryland	26
Maine	10
Michigan	81
Minnesota	51
Missouri	36
Mississippi	15
Montana	7
North Carolina	70
North Dakota	7
Nebraska	15
New Hampshire	17
New Jersey	48
New Mexico	11
Nevada	24
New York	107
Ohio	79
Oklahoma	23
Oregon	28
Pennsylvania	93
Rhode Island	7
South Carolina	31
South Dakota	8
Tennessee	44
Texas	164
Utah	18
Virginia	44
Vermont	7
Washington	45
Wisconsin	52
West Virginia	18
Wyoming	6

Data last updated October 2022

CONFUSING
unavailable coupons, most reviews highlight the convenience factor that brings shoppers back to Kohl‘s again and again for Amazon returns.

Kohl‘s and Amazon Look To Expand In-Store Returns in Future

The Kohl‘s and Amazon returns partnership has benefited both companies tremendously since kicking off in 2017. Here‘s what executives have said about the future of the program:

"This program with Amazon has been a great success, with high consumer engagement leading to increased traffic. We look forward to building on this partnership in the years ahead." – Michelle Gass, Kohl‘s CEO – Q3 2022 Earnings Call

"We are thrilled with the customer response and results of our Kohl‘s partnership. Kohl‘s has been an ideal partner to create convenient return locations for customers." – Dave Clark, Amazon CEO of Worldwide Operations – 2021 Shareholder Letter

With highly positive results so far, Kohl‘s and Amazon appear committed to strengthening this collaboration and expanding in-store returns in more locations nationwide.

Kohl‘s COO Tom Kingsbury has stated, "The goal is to eventually provide Amazon Returns in all of our 1,000+ Kohl‘s stores." As the partnership continues growing, the retail giants are delivering added value and convenience for shoppers.

Key Takeaways: Returning Amazon Orders at Kohl‘s

Hopefully this guide gave you a comprehensive overview of how to easily return your Amazon purchases at Kohl‘s:

• Start on Amazon‘s site – Initiate the return process online and get a QR code

• Pack items securely – Use original packaging if possible

• Bring to Kohl‘s service desk – Find Amazon Returns signs and line

• Get instant coupons – You‘ll receive storewide discounts right away

• Free and convenient – No fees, boxes, or shipping charges

• Most new items eligible – If sold and shipped by Amazon

• Over 1,100 locations – Kohl‘s has rapidly expanded program since 2017

• Open late and weekends – More accessible hours than post offices

So next time you need to return something back to Amazon, consider stopping by your neighborhood Kohl‘s. The quick, free Amazon returns at Kohl‘s can save you time and hassle.