How to Cancel Your IdentityForce Subscription in 2025: An Expert Review and Guide
As a cyber security professional with over a decade of experience in the identity protection space, I‘ve seen firsthand the devastating impacts that identity theft can have on individuals and families. In 2023 alone, over 17 million Americans fell victim to identity fraud, resulting in a staggering $24.5 billion in losses.^1^ It‘s clear that safeguarding our sensitive personal data is more critical than ever in our increasingly digital world.
One popular solution is paid identity theft protection services like IdentityForce. Owned by TransUnion, one of the "big three" credit reporting agencies, IdentityForce offers a suite of monitoring and restoration tools designed to alert you to suspicious activity and help you recover if your identity is compromised.
However, IdentityForce is not without its drawbacks, and there are certainly situations where cancelling your subscription may be the right move. In this comprehensive guide, I‘ll walk you through the cancellation process, provide my expert insights on IdentityForce‘s strengths and weaknesses, and offer guidance on alternative protection methods.
Why Cancel IdentityForce?
There are several common reasons why you might be considering cancelling your IdentityForce subscription:
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The cost outweighs the value. IdentityForce‘s pricing starts at $17.95 per month for an individual plan, reaching $23.95 per month for the top-tier package with credit monitoring. While not the most expensive service on the market, the costs can certainly add up over time. If you‘re not seeing a clear benefit or have gone a long stretch without any alert activity, the recurring expense may not feel justifiable.
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You‘ve found a more suitable alternative. The identity protection industry is vast and competitive, with numerous companies vying for your business. Factors like price, monitoring scope, insurance coverage, and member perks vary widely. You may have identified a service that aligns better with your specific needs and budget.
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Dissatisfaction with the service or support. No identity monitoring solution is perfect, and it‘s possible that IdentityForce is failing to meet your expectations. Perhaps you find the dashboard clunky and difficult to navigate, or feel that alerts are too infrequent or irrelevant. Unresponsive or uninformed customer service agents can also sour the experience.
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You‘re implementing a self-directed protection strategy. While convenient and reassuring, paid identity theft services are not the only way to safeguard your data. With a bit of effort and organization, it‘s possible to replicate much of what these platforms offer on your own. If you‘re comfortable regularly reviewing your credit, placing freezes, and adopting privacy best practices, you may no longer feel that a formal service is essential.
Regardless of your motivation, you should know that cancelling IdentityForce is not an instantaneous process. The company requires you to contact customer support to fulfill your cancellation request. I‘ll provide detailed instructions on how to do so shortly. First, let‘s take a closer look at what you‘re giving up.
What Does IdentityForce Offer?
Launched in 2005, IdentityForce has positioned itself as a comprehensive identity theft protection solution. The company‘s services span three main categories:
- Monitoring and Alerts
- Advanced fraud monitoring of criminal, court, and public records
- Black market website surveillance
- Sex offender registry tracking
- Social media identity monitoring
- Payday loan monitoring
- Change of address monitoring
- Prevention and Control
- Anti-keylogging software
- Two-factor authentication
- Lost wallet assistance
- Junk mail opt-out
- Restoration and Insurance
- 24/7 access to in-house identity restoration specialists
- $1 million in identity theft insurance to cover eligible losses and expenses
IdentityForce offers two main plan tiers: UltraSecure and UltraSecure+Credit. Both include all of the above features, with UltraSecure+Credit adding:
- Quarterly credit reports and scores from all three bureaus
- Monthly VantageScore credit score tracking
- Credit score simulator
For families, IdentityForce extends its protection with ChildWatch. This add-on monitors your children‘s information across criminal and public records, social media, and black market sites to help you act on any signs of child identity theft.
IdentityForce‘s Strengths and Weaknesses
Having tested and analyzed numerous identity theft protection services, IdentityForce ranks as a mid-level player in my assessment. It offers an impressive range of monitoring capabilities that extends beyond what many competitors provide. The company‘s roots in the credit industry lend credibility, and its insurance coverage is in line with market norms.
However, there are some notable downsides to be aware of:
Concerning Privacy Policy
When evaluating any service that will have extensive access to your personal information, carefully reviewing the privacy policy is essential. Unfortunately, IdentityForce‘s policy raises some red flags.
The company states that it collects a broad range of data on users, including browsing activity, device usage, and third-party data. Most concerning is the disclosure that this information may be used for targeted advertising. Specifically, the policy states:
"We may use your Personal Information, Demographic Information or Usage Information that is subject to this Privacy Notice: … to serve you specific content or ads that are relevant to you."
For a service designed to protect personal data, this level of sharing for marketing purposes feels misaligned. While not uncommon in the industry, it‘s something privacy-conscious users should seriously consider.
Clunky Cancellation Process
As mentioned, cancelling your IdentityForce subscription is not a self-service affair. You‘ll need to contact customer support by phone, email, or mail to request cancellation.
In my experience, this process is unnecessarily cumbersome. The company should provide a straightforward online cancellation option in the member dashboard. Forcing users to interact with representatives who may attempt to dissuade them from cancelling feels arbitrary and frustrating.
Limited Restoration Support
While IdentityForce does provide 24/7 access to a restoration specialist in the event of identity theft, the company‘s support infrastructure is relatively limited.
Competitors like LifeLock and IdentityIQ offer highly trained, in-house remediation teams to handle the complex legwork of identity restoration. These teams are well-versed in navigating credit bureaus, government agencies, financial institutions, and law enforcement on your behalf.
In contrast, IdentityForce outsources its customer service to a third-party provider. This means that the person assisting with your restoration may not have intimate familiarity with IdentityForce‘s processes and systems. When your financial health is on the line, this is less than ideal.
Despite these limitations, IdentityForce delivers a fairly robust service for the price. Its core monitoring capabilities provide substantial peace of mind. If the drawbacks are not concerning to you, it can be a suitable solution.
However, if you‘ve weighed the tradeoffs and are ready to end your subscription, follow these steps:
How to Cancel IdentityForce
IdentityForce makes cancellation needlessly convoluted by requiring you to contact customer support. Here‘s how to do it:
By Phone:
- Call IdentityForce‘s customer service line at 1-877-694-3367.
- Clearly explain that you wish to cancel your subscription.
- Provide the representative with your account details to process the cancellation.
- Ask for a confirmation number and an email verifying the cancellation.
By Email:
- Send an email to [email protected].
- State that you are requesting to cancel your subscription.
- Include your full name and the email address associated with your account.
- Allow 1-2 business days for a response confirming your cancellation has been processed.
By Mail:
- Draft a letter explicitly stating your desire to cancel your IdentityForce subscription.
- Include your full name, mailing address, and the email address associated with your account.
- Send the letter via certified mail to:
IdentityForce, Inc.
Attn: Cancellations
111 Speen Street, Suite 305
Framingham, MA 01701 - Allow 7-10 business days for processing and confirmation.
What to Expect After Cancelling
According to IdentityForce‘s Terms of Service, your cancellation will take effect at the end of the current billing cycle. You will retain full access to your benefits until this date, at which point your account will be closed and services will cease.
If you cancel within 30 days of starting your subscription, you are entitled to a full refund of the current month‘s payment. Contact customer service to request the refund. After the 30-day window, IdentityForce does not provide prorated refunds for partial months.
Once your subscription ends, it is your responsibility to monitor your own identity and credit. If you are not planning to sign up for an alternative service, I strongly recommend implementing the self-directed protection strategies we‘ll discuss shortly.
Top IdentityForce Alternatives
If you still want the convenience and security of a paid identity theft protection service, there are several highly rated options to consider. Based on my professional experience, these are the top choices:
| Provider | Starting Price | Standout Features |
|---|---|---|
| LifeLock | $9.99/month | 24/7 live member support, Norton 360 device security, stolen funds reimbursement |
| Identity Guard | $6.67/month | IBM Watson AI monitoring, risk management score, social insight report |
| IdentityIQ | $6.99/month | Expansive social media monitoring, investment account monitoring |
| IDShield | $14.95/month | Unlimited consulting with licensed private investigators |
When evaluating potential alternatives, I recommend prioritizing the following factors:
- Breadth and depth of monitoring sources
- Frequency and specificity of alerts
- Availability of credit monitoring and reports
- Insurance coverage limits and deductibles
- Quality of customer support and restoration services
- Ease of setup and cancellation
- Overall value for the price
No single service will be the perfect solution for everyone. Take the time to research your options and select the provider that best aligns with your unique needs, budget, and expectations.
Protecting Your Identity for Free
A paid identity theft protection service can provide valuable peace of mind, but it‘s important to remember that you have the power to safeguard your own data. With a bit of proactive effort, you can maintain a strong identity protection posture without spending a dime.
Here are some free, expert-recommended strategies to implement:
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Monitor your credit: You are entitled to one free credit report from each of the three major bureaus (Equifax, Experian, and TransUnion) every 12 months. Take advantage of this by requesting a report once per quarter and reviewing it closely for signs of suspicious activity.
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Freeze your credit: Placing a credit freeze restricts access to your credit report, making it exceedingly difficult for fraudsters to open new accounts in your name. You‘ll need to contact each bureau individually to set up the freeze, but it‘s a simple process that provides a substantial security boost.
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Practice good password hygiene: Use a unique, complex password for every online account. Password managers like LastPass and 1Password make it easy to generate and securely store strong credentials. Enable two-factor authentication wherever possible for an extra layer of protection.
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Be alert for phishing attempts: Fraudulent emails, texts, and calls that attempt to trick you into revealing sensitive data are rampant. Be extremely cautious about unsolicited messages requesting personal information or prompting you to click links/download attachments. When in doubt, contact the company directly using a verified phone number or email.
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Mind your physical mail: While digital threats get most of the attention, a significant amount of identity theft still occurs through stolen mail. Promptly collect your mail each day and deposit outgoing items directly into post office boxes. When disposing of documents with personal information, shred them thoroughly first.
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Limit your data sharing: Be cautious about providing personal data unless absolutely necessary. Opt out of data broker sites, limit social media sharing, and consider using privacy-focused web browsers and extensions. The less of your information that‘s "out there," the lower your risk.
By incorporating these practices into your daily life, you can dramatically reduce your chances of falling victim to identity theft. While it requires more effort than outsourcing to a third-party service, the level of protection is within your control.
The Bottom Line on IdentityForce
IdentityForce offers robust monitoring and restoration services that largely fulfill their promise of shielding your identity. The company‘s broad range of surveillance capabilities and accessible dashboards make it a solid mid-tier choice in the market.
However, concerning privacy practices and a clunky cancellation process definitely detract from the overall experience. Users who prioritize data privacy and autonomy may be better served by an alternative provider or a self-directed strategy.
If you‘ve made the decision to cancel your IdentityForce subscription, don‘t let the multi-step process deter you. Contact customer service via your preferred method, arm yourself with a bit of patience, and your request will be honored. Just be sure to have a backup plan in place to maintain your vigilance against identity threats.
In our data-driven world, identity theft is an ever-present danger. While no protective solution is foolproof, we all have the power to dramatically reduce our risk through proactive choices. Whether you opt for a paid service or take a self-guided approach, the key is to remain informed, cautious, and in control of your sensitive personal information.
By following the guidance in this article, you can confidently navigate the cancellation process and move forward with an identity protection strategy that works for you. Stay safe out there!
References
^1^ Insurance Information Institute. "Facts + Statistics: Identity theft and cybercrime." https://www.iii.org/fact-statistic/facts-statistics-identity-theft-and-cybercrime