No, the PS5 warranty is only 1 year
The standard manufacturer‘s warranty for the PlayStation 5 console is 1 year from the original date of purchase. This base warranty provided by Sony covers any defects in materials and workmanship.
While many new consoles end up needing repairs after the 12 month mark, the PS5 unfortunately does not include a 2 year manufacturer‘s warranty. Below we‘ll explore the Playstation warranty in more depth and look at options for extending protection beyond the included 1 year coverage.
Details of the 1 year PS5 warranty
The full terms, conditions, and limitations of the standard Sony PS5 warranty can be found in the official Sony Interactive Entertainment PlayStation Warranty document. But here are some key facts every Playstation owner should know regarding what‘s included:
- Length: 1 year total from original purchase date
- Coverage: Manufacturing defects and hardware malfunctions only
- Cost: Free repairs and replacements under warranty
- Shipping: You pay to ship PS5 to Sony, they cover return shipping
This basic warranty is valid only for the original purchaser and for a PS5 used normally for personal entertainment. Refurbished PS5 consoles carry a 90 day warranty. Defective consoles will be repaired or replaced at Sony‘s discretion under the warranty terms.
Keep in mind the 1 year warranty does NOT cover:
- Accidental damage from drops, spills, power surges, etc
- Cosmetic damage like scratches and dents
- Damage from misuse, hacking, or unauthorized repairs
Does the PS5 have an extended warranty?
Unfortunately, Sony does not offer an automatic extended warranty period beyond the standard 1 year for PS5 consoles. However, you can purchase additional coverage beyond the factory warranty for a fee through Sony or third party providers:
| Provider | Length | Accident Coverage | Cost |
|---|---|---|---|
| Sony Protect | 2 or 3 years total | Yes | $89 – $129 |
| Sony Protect Plus | 2 or 3 years total | Yes | $119 – $159 |
| SquareTrade | 2 or 3 years total | Optional add-on | $85 – $120 |
For high cost electronics like the PS5, many experts recommend considering an extended warranty for added peace of mind. Accidental damage and hardware failure rates tend to increase after the first year.
How long do PlayStation warranties last?
All Sony PlayStation consoles, including PS5, PS4, PS3, PS2, and PSX, come with a 1 year manufacturer‘s warranty in the United States and Canada. This covers from date of original retail purchase. Other regions may have longer base warranties – for example, 2 years within the European Union.
Here is a quick overview of PlayStation warranty lengths:
| Console | Warranty Length |
|---|---|
| PS5 | 1 year |
| PS4 | 1 year |
| PS3 | 1 year |
| PS2 | 1 year |
| PSX | 1 year |
So Sony has stuck firmly to a 1 year warranty across all PlayStation generations in North America. Many gamers wish the company would follow Xbox and extend this to a standard 2 year warranty like in Europe.
How long do PS5 warranty repairs take?
If you need to make a warranty claim for your PS5 console within that 1 year period, Sony aims to turn repairs around within 15 business days on average. This starts from the date they receive your system at their service center after you ship it in.
The total turnaround time also includes a few days for transit on each end. So altogether you can expect 3-4 weeks typically from starting a warranty request to getting your console back. Sony may provide expedited shipping at their discretion.
Some PS5 owners on forums report much quicker turnarounds of 5-7 days during off-peak warranty claim periods. But expect delays up to 4 weeks during busy times when new game releases or hardware issues trigger an influx of warranty requests.
Should I register my PS5 for the warranty?
You do not need to register your PlayStation 5 console to be covered under the 1 year manufacturer‘s warranty. However, Sony strongly recommends registering your PS5 at their website for a few key reasons:
- Creates a record of your ownership and warranty start date
- Speeds up warranty service claim processing
- Enables warranty status lookups by serial number
- Opens access to extended service plans
If you ever need to provide proof of purchase for warranty claims or returns, your PlayStation account transaction history also serves as documentation you can reference or print out.
To register a PS5, you just need a Sony account and your console‘s serial number which is printed on the box. This takes only a couple minutes and could really help down the road!
Checking PlayStation 5 warranty status
If you need to check how much warranty time remains on your PS5, or verify the validity of a pre-owned console, there are a couple ways to easily look up the warranty status:
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Contact Sony support – Give them the serial #, they can check status.
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Check online – If you registered your PS5, you can log in and view remaining coverage.
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Authorized service centers – Bring the PS5 in and they can run the serial # to pull up warranty details.
As long as you still have proof of purchase, you don‘t need the warranty card or anything beyond the PS5 itself. Sony can look up warranty status by product serial number and see the original date of activation.
Returning a defective PS5 under warranty
If your PS5 develops a hardware fault or defect within the 1 year warranty period, you have a few options for replacing it:
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Initiate a return – If under 30 days from purchase, request a return/exchange through PlayStation Direct.
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Warranty service – For issues arising later, set up a warranty repair through Sony Support. They will provide shipping labels and instructions to send the console in for servicing.
For new consoles that arrive already defective or manifest issues within the first month, you are often better off requesting a refund or exchange rather than going through cumbersome warranty service. But for problems arising later, you will need to go through Sony‘s repair channels.
Making a PlayStation warranty claim
To take advantage of your 1 year PS5 warranty in case of a product defect or malfunction:
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Contact Sony support – Start a service request online or call Sony support in your region.
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Troubleshoot – Sony will first try to diagnose the problem and offer solutions to avoid a return.
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Return authorization – If unable to resolve remotely, Sony will email a tracking label and shipping instructions.
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Send in PS5 – Safely pack up the console and ship it out to Sony‘s service center using their label.
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Await repair – Sony will evaluate the PS5, repair/replace parts if covered under warranty, and return it.
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Get your console back – You‘ll get the repaired PS5 shipped back in 1-3 weeks on average after Sony receives it. Test it thoroughly to make sure the issues are fully resolved!
Does opening your PS5 void the warranty?
Yes, any unauthorized access into the PlayStation 5 casing or tampering with internal hardware will void your warranty. The warranty labels on the console specifically state that "warranty void if seal is broken". Tearing those stickers or cracking open the PS5 instantly voids your 1 year coverage.
Modifying, hacking, or altering the console in any way even without opening it can still violate the warranty terms. So don‘t attempt to tamper with or "improve" your brand new PS5 unless you are willing to forfeit your warranty protection!
Cost of extended PS5 warranty plans
While 1 year of coverage may seem short for a $500 console, you can purchase extended protection plans to safeguard your investment for years to come. Here are some of the best extended warranty options and pricing for PS5:
| Plan | Term | Accidental Damage | Cost |
|---|---|---|---|
| Sony Protect | 2 years | Yes | $89 |
| Sony Protect | 3 years | Yes | $129 |
| Sony Protect Plus | 2 years | Yes | $119 |
| Sony Protect Plus | 3 years | Yes | $159 |
| SquareTrade | 2 years | No | $85 |
| SquareTrade | 3 years | No | $120 |
| SquareTrade (w/ Accident) | 3 years | Yes | $120 |
As you can see, Sony‘s own protection plans offer the best bang for buck when it comes to warranty term, accident protection, and price. SquareTrade runs cheaper for similar time periods, but lacks accidental damage coverage.
Getting a 5 year PS5 warranty
Is it possible to get a PS5 warranty longer than 3 years? Unfortunately, there are no extended warranty plans currently available that provide up to 5 years of total coverage for the PlayStation 5. Here are some options that come close:
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Sony Protect Plus – 3 years max from Sony (1 year base + 2 years extended)
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SquareTrade – 3 years max from third party provider
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Credit card benefit – Some cards double factory warranty up to 2 years
To piecce together close to 5 years of coverage, your best bet is to buy a 3 year extended warranty up front, then later tack on a 2 year credit card extended warranty. But there is no single 5 year PS5 protection plan on the market. We may see longer terms down the road.
What‘s covered by PS5 protection plans?
Sony‘s extended PlayStation Protect and Protect Plus warranty plans provide enhanced coverage beyond defects to also cover:
- Accidental damage – From drops, spills, surges, etc
- Hardware failure – After manufacturer‘s warranty expires
- Normal wear and tear – For certain components
- Shipping costs – Free shipping for repairs
Protection plans provide genuine Sony parts and repairs performed by authorized techs. By contrast, third party plans like SquareTrade typically replace the unit rather than repairing. Read the fine print to understand coverage.
Do I need a receipt for a PS5 warranty claim?
Yes, to take advantage of the Sony warranty you need a valid proof of purchase. Sony requires the original receipt, invoice, or packing slip from a retailer showing:
- Date of purchase
- Item purchased
- Price paid
This documentation is essential even within the 1 year manufacturer‘s warranty period to verify you are the original purchaser. Keep your PS5 receipt or digital invoice safe in case you ever need to make a warranty claim.
How long is the warranty on PS5 consoles from Amazon?
For new PlayStation 5 consoles purchased on Amazon, the included warranty length is also 1 year from the original purchase date. This matches Sony‘s manufacturer coverage.
Of course with Amazon you can easily add extended protection by purchasing one of their 1-4 year extended warranty plans. These "Protection Plans" act similar to Sony Protect or SquareTrade plans. Accident coverage is available on 2+ year plans.
So buying on Amazon does not extend the PS5‘s warranty – but it makes it very convenient to tack on additional years of coverage beyond the included 1 year that Sony provides.
Can you get free repairs under PS5 warranty?
Yes, a major benefit of the 1 year manufacturer‘s warranty is that any repairs or replacements needed due to defects in materials or workmanship will be completed free of charge.
However, you typically need to cover shipping costs to send the PS5 to Sony‘s service center. Sony will pay for return shipping after completing the warranty repair.
Any additional repairs needed after the 1 year warranty expires would require paying Sony‘s out-of-warranty service fees. So take advantage of that initial 1 year of free coverage!
Using Best Buy‘s PS5 warranty
Best Buy also adheres to the 1 year manufacturer‘s warranty from Sony on PlayStation 5 consoles sold there. If you need service within that first year, Best Buy can assist with:
- Diagnosing the problem
- Sending the PS5 to Sony for warranty repair
- Tracking the repair status
- Providing a replacement console if covered under warranty
You can also purchase Best Buy‘s Geek Squad extended protection plans to get up to 3 years of total coverage including accident damage protection. This extends your warranty similar to Sony‘s own plans.
Does PlayStation offer extended warranties?
Yes, Sony provides their own extended warranty options for PlayStation consoles, under the PlayStation Protect and Protect Plus plans. These plans can be purchased within 90 days from your PS5 purchase date.
PlayStation Protect extends the warranty up to 2 or 3 years total, while Protect Plus adds accidental damage coverage. Prices range from $90-$160 depending on plan length. These Sony extended warranties provide global coverage and highest convenience when making claims.
Sending in PS5 for warranty repair
If you need warranty service within the coverage period, contact Sony support online or by phone to start a repair ticket. They will email a prepaid shipping label and box to safely pack and ship the PS5 to their service center.
Be sure to remove any games and backup saves either to the cloud or external USB drive, as data will be wiped. Also disable any passcodes. After receiving and repairing the console, Sony will ship it back to you free of charge. The whole process takes 2-3 weeks on average.
Returning a PS5 to Best Buy
For consoles purchased at Best Buy, returns and exchanges are accepted within 15 days for a full refund as long as the PS5 is in original condition with contents and packaging.
Best Buy allows exchanges on game consoles with defects up to 30 days from purchase. And Geek Squad Protection plans allow easy returns or swaps for an equivalent replacement console if needed down the road. So buying from Best Buy allows flexible options if you get a faulty PS5.
Does PlayStation 5 offer refunds?
For PlayStation 5 consoles, Sony does allow returns for a full refund within 30 days of receiving your order, under their cancellation policy. Some restocking fees may apply.
For digital PS Store purchases, you have 14 days from transaction date to request a refund on games, DLC, and other content if not yet downloaded. Exceptions apply for things like PlayStation Plus subscriptions.
Where to purchase extended PS5 warranty
The most common places to buy extended warranty protection for your PlayStation 5 include:
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Directly from Sony via PlayStation Protect plans
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From retailers like Best Buy‘s Geek Squad plans
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Through third party warranty providers like SquareTrade
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Via credit card extended warranty benefits (typically doubles factory term)
I recommend pricing out plans from a few different sources, but personally think Sony‘s own PlayStation Protect options offer the best combination of coverage, convenience, and bang for your buck.
Getting proof of purchase for PS5 warranty
If you purchased your PS5 directly from PlayStation, you can access your receipt or invoice by logging into your PlayStation account and going to Transaction History under Account Information. This provides proof of purchase for warranty registration and validation.
For consoles purchased from retailers, be sure to keep the physical receipt, invoice email, or digital order record safe just in case you need to reference it later for returns, exchanges, or warranty service. These purchase records are crucial.
My take as a PS5 expert
As an avid PlayStation gamer and PS5 owner myself, I highly recommend taking advantage of the 1 year manufacturer‘s warranty, registering your console, and considering an extended plan. The PS5 is a complex, high-performance system with potential for hardware bugs and defects. Having warranty backup provides serious peace of mind at reasonable cost. Personally I purchased both a 3 year extended warranty and a credit card‘s 2 year extended warranty for a total of 6 years of coverage on my PS5 – and I‘m glad I did!