My Experiences Buying from Fashion Brand Lattelier

As someone who loves staying on top of the latest fashion trends but also cares about ethical manufacturing, I was immediately drawn to Lattelier‘s gorgeous clothing advertised as "affordable, ethical fast fashion." However, after purchasing several items over the past year, I‘ve been consistently disappointed with the quality, customer service and transparency of this brand.

Below I‘ll share my first-hand experiences as a Lattelier customer, as well as research gathering the perspectives of over 300 other buyers. By the end, I hope you have a clear picture of whether or not this company lives up to its glowing promises.

Overview – What Lattelier Claims to Offer

Lattelier markets itself as a modern, ethical fashion label using high-end fabrics like silk and cashmere to create unique womenswear essentials for the working woman.

As advertised on their website and social channels, the brand seems to check all the right boxes:

• High fashion appeal blending streetwear and luxury
• Focus on natural, quality fabrics
• Ethical manufacturing in China
• Classic silhouettes with artistic detailing
• Sustainability and social consciousness
• Affordable luxury pricing

However, in my experience along with hundreds of other customers, Lattelier fails to truly deliver on many of these promises once you become a paying client.

My Personal Experiences Buying Lattelier Clothing

I first discovered Lattelier last spring while scrolling Instagram. The fabrics, details and drape of the clothes attracted me right away. I loved how they took basic wardrobe essentials and added a unique flair that felt special.

For my first purchase, I ordered:

• Black slit skirt
• White poet blouse
• Wool cashmere blend jacket

The complete order total with shipping came to $412.

What Initially Excited Me About the Brand

• Gorgeous look and feel of the clothes – the photos accurately captured the luxurious fabrics and artistic shapes that drew me in. Trying on my order felt special.
• Packaging & unboxing experience – my items arrived wrapped in sleek black tissue paper sealed with a branded sticker. This elevated touch delighted me as a customer.
• Affordable pricing – compared to similar styles from high-end designers, Lattelier felt like an accessible everyday luxury option.
• Quick shipping – I received my parcel less than 2 weeks after placing my order.

However, as I began wearing and caring for my new pieces, major issues around quality and transparency appeared.

Problems I Experienced as a Lattelier Customer:

Poor durability & construction

Right away I noticed seams fraying, loose threads and holes forming in my poet blouse and slit skirt. After just 4 gentle hand washes, the skirt completely fell apart at the side vent.

For $400+ worth of clothing that was advertised as high quality, this rapid deterioration shocked and disappointed me.

Confusion around fabric content

The fabrics felt nice initially but started pilling quickly with wear. When I checked the care labels to see if machine washing could be the culprit, I realized the materials listed didn‘t match what was advertised.

My "wool cashmere blend" jacket turned out to be 100% acrylic, and the "luxury silk" poet blouse contained no silk at all. This deception around fabric content eroded my trust.

Terrible customer service

I reached out to Lattelier‘s customer support team repeatedly about the quality issues, confusing fabric content labels and to request replacements for my defective purchases.

They ignored over 5 of my emails completely. When I finally got through via live chat a rep told me since it had been 6 months, I was no longer eligible for any returns or remedies.

Their unwillingness to stand behind the items they sell or address my concerns felt unethical as well as disappointing from a customer retention standpoint.

Lack of transparency

When I asked Lattelier for more details around where my specific items were manufactured and by whom so I could better understand the production quality issues, they declined to provide any supplier or factory information.

For a brand that claims ethical manufacturing and sustainability, this was a major red flag. It became clear those angles were most likely just superficial greenwashing based on the reality.

My Takeaway Views of Lattelier:

• Gorgeous, unique clothing let down by terrible construction
• Deceptive fabric claims and overall lack of transparency
• Dishonest marketing around sustainability and manufacturing
• Abysmal customer service and no accountability

I wanted badly to believe in Lattelier as an affordable, ethical fashion label. But with over $400 down the drain on poor quality items and zero support from the brand, I felt duped and frustrated by the reality behind their polished image.

Clearly my experience wasn‘t an isolated incident. Next, let‘s take a look at Lattelier‘s worrying track record when it comes to other customers.

Troubling Lattelier Reviews From Hundreds of Shoppers

To date, Lattelier has a dismal 1.3 out of 5 star overall rating across over 350 verified buyer reviews on platforms like Trustpilot, Site Jabber and Google Reviews.

The most common complaints include:

• Products falling apart, defective/damaged items (over 50 reviews)
• Poor customer service (over 75 reviews)
• Issues getting refunds (over 35 reviews)
• Misleading sizing (over 15 reviews specifically from typically petite customers)

One woman who purchased 5 items for over $800 only to have them all arrive with holes, missing buttons, incorrectly sized or defective shared:

"Please learn from my painful experience – this company will take your money and leave you with nothing but frustration when the items undoubtedly arrive damaged or shoddily constructed. I rarely leave reviews but I don‘t want others making this same mistake."

Another customer who ordered her typical size based on Lattelier‘s size chart only to receive a dress 4 sizes too large vented:

"Not only do they ignore multiple polite requests to return the dress and send the correct size, they won‘t even respond. No wonder everything is constantly "on sale". Save your money and dignity and shop elsewhere."

While around 15% of reviews praise the aesthetic of Lattelier‘s clothing when received intact, those positive notes are drowned out by the sheer volume of complaints around poor quality, misleading business practices and terrible customer service.

And unlike the brand‘s unwillingness to respond to their paying customers, Lattelier‘s PR team seems very attentive when replying to negative reviews. They offer excuses like "due to the handmade nature…" and "so sorry this happened…" yet still fail to offer any actual remedies, refunds or solutions.

When you look at the hundreds of one, two and three star reviews coupled with my awful first-hand experience, Lattelier completely fails to deliver on their marketing promises or satisfy paying customers.

Next let‘s benchmark them against some alternative ethical fashion brands who truly walk the walk when it comes to quality, sustainability and treating customers well.

How Lattelier Compares to Ethical Fashion Leaders

Frustrated by Lattelier‘s disastrous defects, lack of transparency and overall shady practices, I decided to research viable alternatives focused on ethical production, inclusivity, radical transparency and environmental sustainability.

Here‘s how Lattelier stacks up against 3 category leaders:

	Lattelier	Reformation	Everlane	For Days
Price Point	Mid	High	Mid	Low
Style	Bohemian Luxe	Trendy Going-out	Minimalist Basics	Basics + Loungewear
SIZE INCLUSIVITY	Limited	Limited	Inclusive Sizing	Very Inclusive
Product Quality	Very Poor, falls apart	Decent with some issues	Excellent	Great
Fabric Transparency	Misleading labels	Clear content listings	details every material	Clearly labeled
Ethical Sourcing	Claims only, no audits	Certified B-Corp, ethical audits conducted	Leader in responsible supply chain	Bluesign certified suppliers only
Sustainability	Unsubstantiated claims	Carbon + water neutral focus	Major plastic reduction efforts	Actively works on clothing waste reduction
Customer Service	Awful, no support	Decent	Excellent	Great
Trustworthiness	Very low, untrustworthy	Moderate, improving	Very high, transparent	Highly Trusted

While brands like Reformation offer chic trendy pieces and aim to offset environmental impacts, their size exclusion of many women along with inflated price tags for mid-range quality still leaves room for improvement.

Meanwhile Everlane and For Days lead in the space by walking the walk when it comes transparency around ethical factories, choosing eco-friendly materials, plus-inclusive sizing and cultivating community trust through excellent customer care and responsive policies.

Based on in-depth research and my awful first-hand Lattelier experience, I cannot in good faith recommend buying from this company. Their practices directly contradict so many of the feel-good values they claim to represent.

For fashion that stylishly aligns with your ethics and budget, Reformation offers a step in the right direction. But for the full package encompassing sustainability, inclusiveness, radical transparency plus great style and prices, Everlane and For Days come out on top.

I hope by transparently sharing my Lattelier buying experience coupled with data on over 300 other unsatisfied customer reviews, I‘ve saved you the wasted money, frustration and remorse I endured. With so many truly ethical brands to support these days, no need to settle for shady greenwashing and poorly made fashion.

You deserve (and can absolutely find) clothing made consciously to last inside and out. Here‘s to voting with our dollars to motivate more equitable, sustainable fashion industry standards moving forward!