Walmart Order Never Arrived In 2023 (Making a Claim + More)

Ordering items online through retailers like Walmart provides convenience for busy shoppers. With just a few clicks, you can purchase household supplies, groceries, clothes, electronics and more, delivered right to your doorstep.

But what happens when your Walmart order never shows up?

It can be frustrating when you’re expecting a package and it doesn’t arrive. If you’ve had issues with delayed or missing Walmart orders, this comprehensive guide will walk you through everything you need to know.

What To Do If Your Walmart Order Never Arrived

If your Walmart order indicates it was delivered but you never received it, you should contact Walmart Customer Care to file a claim. Here are the steps:

• Go to walmart.com and scroll to the bottom of the page.
• Select “Help” and then click “Contact Us” on the left side.
• Choose the “An Order” option.
• Follow the prompts to file a missing order report.

Before submitting a claim, Walmart recommends waiting two full days, excluding Sundays and holidays, for your order to arrive.

You should also check with neighbors to see if your package was mistakenly delivered to the wrong address. Sometimes this happens if a delivery driver gets confused.

After waiting the 48 hours, you can proceed with reporting the issue to Walmart. Make sure to have your order number ready when you call or file the claim online.

Tracking Your Walmart Order Status

You can track the status of your Walmart order at any time using the confirmation email you received or by logging into your account on walmart.com.

As soon as your order ships, Walmart will send you a tracking number link so you can follow the progress.

To track an order on the Walmart website:

• Go to walmart.com and log in
• Click on “Account”
• Select “Purchase History”
• Find the order and click “Track Shipment”

You can also track orders on the Walmart mobile app:

• Open the app and tap on “Account”
• Choose “Purchase History”
• Select the order and tap “Track Shipment”

Following your order status closely can help you identify any delays or issues early on.

What To Do If Your Walmart Delivery Is Delayed

If you notice your estimated delivery date has passed and your order still hasn’t arrived, you should contact Walmart.

Follow the same process to reach Customer Care through the website or call 1-800-925-6278. Explain that your order is delayed beyond the expected delivery date.

Walmart asks that you wait one hour past the scheduled delivery window before reporting a late order. This allows some leeway for drivers who may be running behind.

Be aware that Walmart utilizes third-party shipping companies like FedEx, UPS and USPS for certain items. Check the carrier’s website to see if there are any service delays in your area that could be holding up your delivery.

Walmart Shipping Carriers And Delivery Partners

Walmart uses a variety of carriers and partners for shipping orders:

• FedEx: Large or heavy items are often shipped via FedEx Home or Ground service.

• UPS: Electronics, toys, home goods and more are delivered by UPS.

• USPS: Smaller, lightweight packages typically ship through the postal service.

• Walmart In-House Delivery: Walmart has its own fleet of trucks and drivers to deliver large items bought online.

• Spark Drivers: Independent contractors who deliver Walmart groceries straight to your door.

• Instacart: For same-day grocery delivery, Walmart utilizes Instacart’s network of personal shoppers.

Tracking FedEx Shipments From Walmart

If your order is being shipped through FedEx, the tracking number will be provided in your Walmart confirmation email.

You can also go directly to fedex.com and enter the tracking number to follow your package’s progress.

Make sure you use the correct tracking number for your specific order, so you’re viewing the right shipment details.

Canceling A Walmart Order

In some cases, you may need to cancel a Walmart order if you change your mind or no longer need the items.

However, Walmart only allows cancellations during the “Processing” phase before the order ships out. Once it’s turned over to the carrier, you cannot cancel.

To request an order cancellation:

• Go to walmart.com and log in
• Click “Account” then “Purchase History”
• Locate the order and select “Request Cancellation” at the bottom

If the cancel option is not shown, your order has already shipped and can no longer be canceled.

You can still return items once received, in accordance with Walmart’s return policy.

Getting A Refund For A Missing Walmart Order

If you reported a missing order claim and Walmart confirms the shipment was lost, you are entitled to a full refund. This includes the product cost plus any applicable taxes and shipping fees you paid.

To get your refund after a missing order claim:

• Walmart will review your claim and conduct an investigation, which may take several days.

• If the package is not located, Walmart will process a refund to the original payment method used for the purchase.

• For Walmart.com orders, the refund will go back to your credit card, PayPal account, etc.

• If you paid cash for a Site-to-Store order, the refund will be credited to a Walmart eGift Card.

• You should see the refund within 5-7 business days after Walmart finishes the investigation.

Preventing Failed Walmart Deliveries

While occasional shipping mishaps are inevitable, there are steps you can take to avoid problems with Walmart orders:

• Provide accurate shipping address details – Double check your address, apartment/unit number, and zip code at checkout.

• Add delivery instructions – Give specific details like “back porch” or “green front door” to help drivers.

• Choose secure locations – Opt for delivery to your workplace or a family member if you won‘t be home.

• Check delivery progress – Track your order to stay on top of any delays or issues.

• Review delivery photos – For grocery orders, look at the delivery confirmation photos in the app to verify items.

• Enable delivery alerts – Get text or email updates at each stage from shipment to delivery.

• Communicate delivery needs – Contact Walmart Customer Care if you have any special requests or requirements.

Walmart Order Never Arrived: What To Do Next

Having an order go missing can be extremely annoying. But Walmart has a clear process in place to assist customers:

• Wait 48 hours from expected delivery, excluding Sundays and holidays

• Check with neighbors and surrounding addresses

• Contact Walmart to report the issue

• Provide order details and tracking information

• Allow time for investigation of missing order claim

• If not located, you’ll receive a full refund

• Take preventative steps in the future like tracking shipments

With close monitoring and proactive communication, you can minimize the chances of a Walmart order never arriving. But if something does go wrong, follow the steps above to get the situation resolved promptly.