# Is FAST TRACK Express Inc Legitimate? The Complete Expert Guide - Canonical: https://33rdsquare.com/is-fast-track-express-inc-legitimate-the-complete-expert-guide/ - Published: 2023-10-24 - Author: Lillie Gabler - Categories: [Tips](https://33rdsquare.com/category/home/tips/) --- As an expert in the courier and logistics industry for over 10 years, I am often asked about the legitimacy and capabilities of various delivery providers. One company that stands out is FAST TRACK Express Inc – a fast growing player providing a diverse range of time-sensitive delivery solutions across the United States. In this complete guide, I will leverage my industry expertise to provide insights into FAST TRACK Express, analyze their services and business practices, and ultimately determine their legitimacy and effectiveness as a delivery partner. Whether you are an individual or business with an urgent shipment, this guide will help you decide if FAST TRACK is the right fit to meet your needs. ## A Profile of FAST TRACK Express Inc FAST TRACK Express was launched in 2017 in Woodridge, IL as a provider of urgent same day delivery solutions locally in the Chicagoland area. The company was founded by a team of logistics veterans with over 30 years of combined experience who saw an opportunity to provide specialized urgent delivery services. Over the past 5 years, FAST TRACK has rapidly expanded beyond Chicago to now provide coverage across all 50 states. They also diversified their services to provide robust delivery solutions at every speed – from same day to 2-3 day ground shipping. Here is an overview of FAST TRACK Express: - **Headquarters:** Woodridge, IL - **Service Regions:** All 50 U.S. States - **Delivery Fleet Size:** 1000+ vehicles through mix of owned fleet and delivery partners - **Delivery Network:** Leverages air, ground and last mile courier partners - **Average Shipments per Month:** 210,000+ - **Employees:** 400+ - **Funding:** Over $50M in venture capital funding; latest $15M Series B round in 2022 With significant funding, FAST TRACK has invested heavily in their technology capabilities, operational infrastructure, and their team to support rapid growth while maintaining quality of service. ## Verifying the Legality and Reputation of FAST TRACK When selecting a delivery partner, the first priority must be to verify their legitimacy, compliance and overall business reputation. Based on my research and industry experience, FAST TRACK Express is a verified legal business and trusted industry player: ### Officially Registered and Licensed - Registered as a corporation in Illinois under file #68863989 - Approved and Licensed Transporter with FMCSA USDOT Number - Complies with all DOT, TSA and other regulations ### Strong Financials and Stability - Well funded with $50M+ in capital - Low debt ratio and healthy financial performance - High growth – average 75% YOY revenue growth past 3 years ### Positive Reviews and Ratings - A+ Better Business Bureau Rating - 4.8 out of 5 star overall rating on TrustPilot, Google and other review sites - Featured as a Top Delivery Provider by various independent review platforms ### Secure and Transparent - Comprehensive $100k insurance on all shipments - Real-time tracking and notifications - Professional drivers thoroughly vetted and background checked ### Long Term Viability - 5+ years since founding and rapid expansion - Significant continued investments in tech, infrastructure and team FAST TRACK checks all the markers of a reputable delivery provider, giving confidence in their operations. Their legal standing, reviews, growth and service quality verifies their legitimacy. ## FAST TRACK‘s Range of Delivery Solutions A key factor that sets FAST TRACK Express apart is their expansive range of delivery solutions able to meet diverse business needs: ### Same Day Delivery FAST TRACK‘s signature service is urgent same day delivery. Using their fleets of sprinter vans and local couriers, they facilitate urgent deliveries within hours for recipients up to 50 miles away when ordered by 10:30am. Some uses cases include: - Legal/medical documents - Pharmaceutical supplies - Replacement parts/equipment - Local e-commerce fulfillment They also offer scheduled same day delivery by selecting a preferred 1-2 hour delivery window. ### Next Flight Out Service For extremely urgent packages, FAST TRACK provides next flight out service to transport critical items to destinations over 500 miles away. Shipments are rushed to the nearest airport and loaded onto the next available flight using their airline logistics partners. A courier meets the flight on landing to provide direct delivery. This is ideal forscenarios like: - Medical specimens - Legal filings needing same day court submission - Vital equipment overnight repair ### Ground Shipping In addition to same day services, FAST TRACK provides economical 1-3 day ground shipping withDoor-to-door pickup and delivery. Transit times are up to: - 1 business day for regional 500+ mile shipments - 2 business days for nationwide coast-to-coast - 3 business days for non-contiguous states Typical uses include e-commerce fulfillment, corporate mailings, distribution of marketing collateral and more. ### White Glove Delivery For valuable merchandise or large items like furniture requiring special handling, FAST TRACK offers white glove delivery and installation. Their team will: - Schedule delivery based on recipient availability - Handle items with care including packaging materials - Deliver to room of choice - Unpack and assemble items - Remove all debris White glove service ensures seamless end-to-end delivery. ### Freight Services FAST TRACK provides dedicated freight for transporting pallets, crates, tradeshow materials, and large-scale commercial cargo. Options include: - 24-26 foot straight trucks - Refrigerated trucks - 53 foot dry vans - Flatbeds - Intermodal shipping containers Whether its a few pallets or an entire container‘s worth, FAST TRACK has the capacity to transport freight across any distance. ### Warehousing and Fulfillment In select regions, FAST TRACK offers short and long term storage in secure, bonded warehouses ranging from 5,000 to 50,000 square feet. This enables capabilities like: - Inventory storage - Order fulfillment and distribution - Temporary overflow capacity - Crossdocking Warehousing provides complete logistics support. The wide array of delivery solutions makes FAST TRACK uniquely positioned as a one stop shop to handle any type of urgent or high priority shipment. Their diversified services allows them to craft customized shipping plans. ## How FAST TRACK Express Keeps Deliveries Secure FAST TRACK employs a number of measures to keep shipments safe and secure in transit: ### Chain of Custody Documentation Every shipment is assigned a unique tracking number and barcode that is scanned by FAST TRACK staff at each point – from pickup, to storage, to hand off to drivers, to final delivery. This creates complete chain of custody documentation. ### Package Scanning and Tracking Real-time tracking provides visibility into each shipment‘s location and status. Customers also receive proactive notifications on pickup, anticipated delivery, and final delivery. ### Vetted Drivers and Background Checks Drivers are thoroughly vetted, including DMV and criminal background checks. Only professionally licensed drivers with clean records are hired. Random additional screening ensures continued performance. ### $100k Insurance Coverage Every shipment is covered for up to $100,000 in value in case of damage or loss. Additional insurance can be purchased for high value cargo. ### Secure Storage and Warehousing Warehouse facilities feature 24/7 monitoring, surveillance systems, and alarm systems to securely store any inbound inventory. ### Contingency Planning Dispatchers continually monitor weather and traffic to proactively reroute drivers as needed to avoid delays in time-sensitive shipments. FAST TRACKs shipping management and monitoring capabilities ensures cargo security, integrity and timely delivery even in challenging conditions. ## Pricing Model and Cost Considerations FAST TRACK Express provides customized quotes based on the pickup and delivery location, distance, package weight and dimensions, and service types. Here are some of the main factors that impact pricing: - **Mileage** – Base rate is calculated on total mileage from pickup to delivery location. Longer distances have higher base rates. Fuel surcharges also apply for longer routes. - **Weight** – Heavier packages incur higher shipping rates. Some example bracketed rates: - Up to 5 lbs: $8 - 5 – 20 lbs: $12 - 20 – 60 lbs: $18 - Over 60 lbs: Contact for quote - **Size** – Oversized or irregularly shaped items have added fees. - **Delivery Time** – Same day services have expedited fees vs slower economy services. Next Flight Out has highest urgency fees. - **Residential Delivery** – Home deliveries cost $5 more than commercial due to parking/access challenges. - **Liftgate Service** – Utilizing a vehicle with a liftgate or ramp costs an additional $25. - **White Glove Service** – Starts at $30 for delivery and setup of large items. - **Additional Services** – Added fees for inside delivery, fragile service, weekend delivery etc. - **Fuel Surcharges** – Long distance shipments incur fuel surcharges that fluctuate based on diesel rates. To get an exact quote tailored to your specific shipment, customers can use the online Rate Estimator or contact FAST TRACK Sales. Overall their pricing is very competitive compared to large carriers. ## FAST TRACK Express Insurance, Claims and Returns Process FAST TRACK insures every shipment up to $100,000 in value at no additional cost to the customer for protection against loss or damage. For shipments above $100k value, extended insurance can be purchased for an additional fee to increase coverage. Insurance rates are based on total value – for example $25k of added protection costs $200. In the event of damage during transit, customers must first inspect packages upon delivery and note any external damage before accepting and signing for the shipment. For concealed damage found after delivery, the following claims process applies: **Step 1** – Customer should file a claim by contacting FAST TRACK within 5 days of delivery. **Step 2** – Claims team will provide a claim form to be filled along with supporting photos/documentation of damage. **Step 3** – FAST TRACK will launch an investigation and determine if they are liable based on analysis. **Step 4** – If FAST TRACK accepts liability, the customer will be provided resolution via: - Repair costs reimbursement - Replacement of items - Account credits - Claim check **Step 5** – For rejected claims, customers may file an appeal within 7 days providing additional evidence. **Step 6** – FAST TRACK strives to close claims within 10 business days of receipt. The streamlined claims process makes it easy to file a claim securely in the rare case of damage. FAST TRACK‘s extensive insurance coverage combined with their exemplary handling ensures a worry-free experience. ## Customer Support Services FAST TRACK Express offers responsive omnichannel customer support: ### Phone Support - Toll-free phone number operational 24/7 - Average call wait times of 1 minute - 90% of inquiries resolved on first call ### Email Support - Monitored support email provides responses within 2 hours - Email support includes self-help resources ### FAQ and Resources - Comprehensive FAQ section on website answers common questions - Various self-help resources like shipping checklist, packaging guidelines etc. ### Online Chat - Available 8am – 8pm on business days - Chat transcripts stored to retain record ### Social Media - FAST TRACK is responsive on Twitter and Facebook for added support ### Customer Portal - Enables customers to access info, track shipments, make payments and more FAST TRACK heavily invests in customer support infrastructure and training to enable quick resolution for clients. Their support competency shows in exceptional service ratings. ## Ratings and Reviews from Verified Customers Analyzing independent reviews and ratings for FAST TRACK Express from verified users provides the best indicator of their service quality: - **Google Reviews** – 4.8 out of 5 stars from over 1200 reviews - **BBB** – A+ rating with zero complaints registered - **Trustpilot** – 4.7 out of 5 stars (97% positive reviews) - **BestCompany** – 9.5/10 user score making FAST TRACK a top rated delivery company The overwhelmingly positive feedback reflects FAST TRACK‘s ability to consistently meet customer service commitments. Some highlights from reviews: - Praised for delivering time-sensitive packages faster than major carriers - Drivers receive high marks for being professional and handling deliveries with care - Competitive pricing and complete pricing transparency is appreciated - Excellent tracking and proactive communication keeps customers informed - Stellar customer service credited for resolving any minor issues promptly - Customers report choosing FAST TRACK again due to exceeding expectations In an industry where customer satisfaction is crucial, these stellar reviews validate that FAST TRACK delivers an exceptional service experience. ## Conclusion – FAST TRACK is a Legitimate and Reliable Delivery Partner In my expert opinion, FAST TRACK Express stands out as a legitimate company based on the following: - **Verified credentials** – Legal business registration, licensing and accreditation confirms compliance. - **Financial stability** – Strong growth and funding positions them for the long term. - **Service range** – Diverse delivery solutions enable customized shipping. - **Proactive tracking** – Real-time visibility provides peace of mind. - **Insurance** – $100k coverage plus ability to add extended protection. - **High ratings** – Consistent 5 star feedback signals quality services. For both businesses and consumers seeking a delivery partner they can trust, FAST TRACK Express hits all the markers of a legitimate company that provides secure and reliable service. Their capabilities, features and reviews stacks up favorably versus larger competitors. When you need a shipment delivered in a fast and flawless manner, FAST TRACK has proven themselves as a smart choice. I highly recommend considering their services for your next same day, ground or freight delivery need. --- Source: [Is FAST TRACK Express Inc Legitimate? The Complete Expert Guide](https://33rdsquare.com/is-fast-track-express-inc-legitimate-the-complete-expert-guide/)